I have 20+ years of hands-on experience in the care sector — in operations, compliance, and systems — and for the past few years I have specialised in helping care organisations and care technology companies get accurate, useful, and decision-ready reporting from their data. I work with Google Looker, LookML, Snowflake, SQL, and dbt, and I bring the operational depth to know what the numbers actually mean.
How I Can Help
Reporting & Analytics
If your reports aren't showing the right numbers — or your managers can't make sense of what they're seeing — I can help. Whether you already have a BI tool in place or are starting from scratch, I can work with what you have to build new reports, fix broken ones, and make your data meaningful to the people who need to act on it. If you use Google Looker specifically, I can go deeper — building out LookML data models or creating complex custom reports on top of your existing setup. For care companies, this includes council submission formats such as ECM and ContrOCC, as well as Payroll and Invoicing reports formatted for upload into popular accounting and payroll systems.
Compliance & CQC Readiness
I have worked directly inside care agencies that were struggling with compliance and helped turn them around from within — building quality management systems, leading on safeguarding and complaints, and achieving Good and Outstanding CQC ratings across multiple branches. If your compliance is a concern, I understand the landscape and know what good looks like.
Systems Implementation & Data Migration
I have implemented rostering and care management software across large multi-branch groups, handling data migration, data mapping, data anonymisation, staff training, and go-live support. Platforms I have worked with include Birdie, Access People Planner, StaffPlan, CareLineLive, Coldharbour, and CarePlanner. I help organisations get these systems working properly, not just switched on — and I make sure the data moves across cleanly and accurately.
Data Investigation & Problem Solving
When something looks wrong in a report, I find out why. This means digging into LookML views and explores, running queries in Snowflake, and tracing problems through dbt models — then explaining clearly what the issue is and how to resolve it. I bridge the gap between your data team and your operational staff who rely on the outputs.
Who I Work With
Care Companies
Home care agencies, supported living providers, and residential care groups who need better visibility of their operational data, need help preparing for CQC inspections, or are implementing new rostering and care management systems.
Care Technology Companies
Software providers building analytics and reporting products for the care sector, who need someone who understands both the data stack and the operational realities of care — so that what gets built is genuinely useful to the people using it.