Salome Lamprecht

Birdie is a leading home healthcare technology platform. I work within their data team providing analytics, reporting, and data investigation support.

• Investigate customer-facing Looker report issues by tracing problems through LookML views and explores and running diagnostic queries in Snowflake to identify root causes in the underlying data.
• Build and update LookML views, explores, and measures to expose new data to reports, and write straightforward models in dbt to surface metrics into analytics tables.
• Build complex custom reports in the Looker front end, including advanced table calculations with IF/CASE logic, to provide workaround reporting solutions where the standard product has gaps.
• Deliver specialist reporting for care sector council requirements including ECM and ContrOCC formats, as well as invoicing and payroll reports designed for import into accounting and payroll software — applying operational knowledge of care to ensure outputs are accurate and meaningful.
• Manage the full Looker platform including user lifecycle, permissions, Git, folder structure, and report scheduling.
• Work spans report building, data investigation, platform administration, data migration, and analytics development.

Seaford Properties Estate Agents

• Led all compliance activity for the business alongside management of systems and IT infrastructure.

Birdie

• Managed end-to-end software implementations for care providers adopting the Birdie platform, including data migration, data mapping, and go-live support.
• Applied care sector operational knowledge to help providers configure the system to their specific workflows and reporting requirements.

Trinity Homecare Holdings Ltd

• Scoped, built, and project managed system implementations across multiple brands within the group, including new acquisitions — handling data migration, data mapping, and go-live readiness.
• Successfully implemented People Planner, Care Planning, and Care Compliance across the Berkeley Home Health and Trinity Group — 7 branches — within a 6-month period.
• Delivered train-the-trainer programmes to enable office staff to cascade system training directly to care workers in the field.

Berkeley Home Health

• Achieved Good and Outstanding CQC ratings across all branches by building robust quality management systems and leading compliance activity end-to-end.
• Led on safeguarding, complaint management, and regulatory reporting, working directly with councils and clinical commissioning groups.
• Administered StaffPlan rostering software across 10+ branches and implemented CRM dashboards using SugarCRM to support management reporting.
• Developed financial and operational reports and delivered expert training to staff on systems and digital delivery.

MiHomecare · Care Quality Solutions · Learning People Global

• Progressed from Support Worker to Quality & Performance Manager at MiHomecare over 11 years, building deep operational knowledge across rostering, payroll, invoicing, KPI reporting, and CQC compliance.
• Provided consultancy to health and social care organisations to improve care quality and compliance systems.
• Led compliance for a financial services training provider including FCA regulatory requirements, complaint management, and GDPR.